Frequently Asked Questions
FAQ
1. Why does my TV say "NO SIGNAL"?
Ans - Most likely it is because your antenna is not picking up the signal. Make sure the antenna is pointing in the right direction, is high enough above vegetation and obstructions, and is horizontally orientated.
2. Some or all the channels are missing
Ans - The box does not come pre-programmed. Whenyou first start up the box it will let you auto-scan to find all the channels given that your connection is already setup. You can re scan in the menu.
3. I can see it but I can't hear it.
Ans - Your box could be muted, you can un mute using the remote. Check your cables to make sure the audio is connected properly. If it is only one channel with audio issues then it is a problem with that channel.
4. I can hear it but I can't see it.
Ans - You could be in radio mode, press the TV/RADIO button to switch . If it is only one channel with video issue then it is a problem with that channel.
5. The box seems to be stuck
Ans - Prolonged use of the box can cause it to freeze sometimes, just turn it off and turn it back on and you should be good to go.
6. My remote control is not working
An - Make sure the remote is pointed directly to the front of the box. Check your batteries if they are dead. Repeated drops of the remote could cause you to damage them so be careful.
7. The channels are not clear.
Ans - Digital channels can not have noise.They are either clear or nothing at all. You are probably still on analogue, make sure you are on the right source. Otherwise it is a problem with that channel.
8. I don't see the SDCL logo.
Ans - When ever the box is powered up the SDCL Logo will first appear, make sure that the box has been powered up and has power. Also check that the video connection to the TV is correct.
FESILI MA TALI
1. Aisea o lo o tuumai ai le “No Signal” I luga o le Televise?
Tali - E mafua mai ona o lo o i ai se faafitauli I le antenna. Siaki po o faasaga sa’o i le pou faasalalau latalata atu i lou maota ma lou laoa, ia maualuga lelei ma ia aua nei punitia. Ma ia mautinoa o faalava lona faatuina.
2. Aisea e iloa atu ai le ata ae leai se leo?
Tali - E mafua mai ona o lo o poloka (mute) le masini. Faaaoga le remote e faaola ai le leo. Siaki lelei uaea po o sao ona sulu i pine i tua o le TV. Siaki isi alaleo po o leaga foi le leo a leai lona uiga o le faafitauli a le alaleo lena e tasi.
3. Aisea e foliga mai ai e le o ola le pusa?
Tali - E mafua le tulaga lea pe afai e ola faasoloatoa le pusa. Tape le pusa mo se 2 sekone on toe ki ai lea. Ma siaki uaea po o sa'o pine o lo o sulu ai.
4. Aisea ua nenefu mai ai le TV?.
Tali - E le tatau ona nenefu le TV, o le Digital TV e lua tulaga e oo i ai o le ola (ON) ma le pe (OFF). Ae afai o nenefu a, o lona uiga o lena ete matamata I le TV Tuai (Analog TV).
5. Aisea e foliga mai ai o lo o i ai isi alaleo e le o ola mai?
Tali - E mafua lea tulaga ona e tatau ona scan muamua ina ia maua uma alaleo. Faaaoga le “Auto Scan” ina ia sue ai alaleo uma o lo ola. E tatau ona ola uma alaleo i le taimi e tasi. Ae afai e uma ona scan ae o lo o i ai se alaleo e le o ola lona uiga o lo o pe mai le alaleo lena mai i le latou fale faasalalau ae le mafua i le SDCL.
6. Aisea e maua ai le leo ae leai se ata?
Tali - Siaki po o lena e i ai oe I le “radio” po o le “television” mode. Siaki lelei uaea o le ata. Siaki isi alaleo po o le tulaga lava e tasi. A afai e leai lona uiga o le faafitauli a le alaleo lena e tasi.
7. Aisea ua matua leai ai ma se ola o le remote control?
Tali - Vaai lelei po o faau lelei le remote agai le TV. Siaki maa po o lelei. O le pau soo foi o le remote e mafua ai ona leaga ma le ola.
8. Aisea e le o iloa atu ai le SDCL logo pea ola le pusa?
Tali - O lona uiga o lo o pe le pusa. Toe oomi le faamau o le “power” I luga o le remote. Siaki uaea o lo o fesootai ai le pusa ma le TV po o lelei ma sa’o lona faatulagaina.
